Zammad is an open source help desk system designed to streamline communication. WhatsApp Business integration increases the efficiency of customer support.
Improved ticket management
By integrating WhatsApp Business with Zammad, customer requests are instantly turned into tickets. Agents can respond via WhatsApp from within the Zammad interface, maintaining a single support thread. Triggers and schedulers automate follow-ups to ensure timely resolution. This setup supports the exchange of multimedia such as images, enriching communication. Zammad's reporting tools provide insight into support trends, helping to refine processes. Organizations benefit from a cohesive system that simplifies workflows and improves customer engagement across channels.