Webex is Cisco's collaboration suite for teams. Adding WhatsApp Business integration extends the reach of customer support.
Bridging team and customer communications
Integrate WhatsApp Business into Webex to connect customer requests with internal collaboration. Support agents can receive WhatsApp messages within Webex and collaborate via video or chat to resolve issues quickly. Automation can route messages to the right team, increasing efficiency. Webex's security ensures secure data handling, while its unified interface simplifies the management of customer interactions. This integration enables organizations to adopt new processes and deliver fast, effective support directly through a familiar platform.